Recording Consent Enforcement
Kayse automatically enforces recording-consent requirements before inbound and outbound AI calls continue in states where consent is legally required.
How It Works
When a call is placed or received in a state requiring recording consent, the AI automatically:
- Presents a consent message to the caller
- Waits for clear agreement to proceed
- Continues with the call if consent is given
- Ends the call politely if consent is declined
This compliance gate happens before the intake flow or any case details are collected.
States Requiring Consent
Recording consent enforcement automatically applies to calls in these states:
CA, CT, DE, FL, IL, MD, MA, MI, MT, NV, NH, NJ, NM, NY, NC, OR, PA, VT, VA, and WA
What Callers Hear
When consent is required, callers hear a message like:
"Before we continue, this call may be recorded by [Your Company Name] for quality and training purposes. Do I have your consent to continue on a recorded line?"
The AI waits for the caller to explicitly agree before proceeding.
Consent Outcomes
Each call records one of these consent outcomes:
| Outcome | Description |
|---|---|
| Consented | Caller explicitly agreed to continue on a recorded line |
| Declined | Caller refused consent and call ended politely |
| Not Required | Call was in a state that does not require consent |
| Unknown | Consent outcome could not be confidently determined |
System-Managed Compliance
This compliance step is:
- ✅ Automatic — No setup required
- ✅ System-managed — Cannot be disabled
- ✅ State-aware — Only applies where legally required
- ✅ Visible — Shows in campaign details form
Where to See It
In Campaign Details
When creating or editing a campaign, you'll see a "Recording Consent Enforcement" section showing:
- Which states require consent
- That the feature is automatically enabled
- That it applies to both inbound and outbound calls
In Call Records
After a call completes, you can view the consent status in the call's post-call analysis data.
Frequently Asked Questions
Can I disable recording consent enforcement?
No. This is a legal compliance requirement that cannot be disabled. The system automatically applies it only in states where it's legally required.
Does this apply to all calls?
It applies to all inbound and outbound AI calls in the states listed above. Calls in other states proceed normally without the consent gate.
What if a caller declines consent?
If a caller declines consent, the AI politely ends the call. The call record will show a consent status of "declined."
Does the consent message delay my calls?
The consent message adds a few seconds to calls in states requiring consent. This is necessary for legal compliance and happens before any intake questions.
Can I customize the consent message?
The consent message follows a legally compliant format and cannot be customized. It includes your company name and asks for clear consent to continue.
Related Resources
- A2P Opt-In Compliance — SMS consent requirements
- Sensitive Intake Best Practices — Handling sensitive questions
- Campaigns — Creating and managing campaigns
- AI Receptionist — Setting up AI voice agents